Refund policy

RETURN POLICY

The return period depends on the product and is shown on each product page. Depending on the piece, the following return periods apply:

• 14 days from the date of delivery,
• 30 days from the date of delivery,
• 90 days from the date of delivery.

Please check the product page for the return period that applies.

Personalized jewelry cannot be returned or exchanged. Custom-made or personalized products are excluded from the right of return.

Conditions for accepting a return:

• the product is in its original packaging (if available);
• the product is not damaged;
• the product has not been in contact with water;
• the product can be resold;
• the product is complete.

Return shipping costs are paid by the customer, unless the return is due to an error by the seller.

Once the returned product has been received and inspected, the customer will be informed whether the return is accepted or refused.

The refund will be issued using the same payment method used for the purchase.